
{"id":10255,"date":"2026-05-01T09:23:25","date_gmt":"2026-05-01T07:23:25","guid":{"rendered":"https:\/\/dev.singleactive.ch\/faq-2\/"},"modified":"2026-05-04T15:01:32","modified_gmt":"2026-05-04T13:01:32","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/dev.singleactive.ch\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10255\" class=\"elementor elementor-10255 elementor-10242\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-779f270 e-con-full custom-size e-ecs-flex e-flex e-con e-parent\" data-id=\"779f270\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ddc0d08 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"ddc0d08\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-74d95be e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"74d95be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d50088 elementor-widget elementor-widget-heading\" data-id=\"5d50088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee2b48 elementor-widget elementor-widget-heading\" data-id=\"2ee2b48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Subscription<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8943e17 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"8943e17\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ed4f7 elementor-widget elementor-widget-heading\" data-id=\"29ed4f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are Singleactive's subscription rates?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82a98d1 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"82a98d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Singleactive&#8217;s subscription rates are shown on:<br\/><a href=\"https:\/\/www.singleactive.ch\/en\/subscriptions\">https:\/\/www.singleactive.ch\/en\/subscriptions<\/a><\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7519dc6 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"7519dc6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-397564c elementor-widget elementor-widget-heading\" data-id=\"397564c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Are there separate subscriptions and different prices for dating and activities?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89a9de6 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"89a9de6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>No, there is only a single subscription giving access to both dating and activities. The price of subscription depends on the duration of the subscription you have chosen. <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d118718 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"d118718\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-034619f elementor-widget elementor-widget-heading\" data-id=\"034619f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What means of payment are available?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc1b72b elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"dc1b72b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Subscriptions can be paid on line by VISA and Mastercard credit cards, Paypal or Postcard, through the secured Datatrans system. You can also pay by bank transfer in advance on our bank account: Credit Suisse, Sierre, Account No. 0270-1477804-21, IBAN CH30 0483 5147 7804 2100 0 Shared Emotions SA<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3311dd3 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"3311dd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29a73bb elementor-widget elementor-widget-heading\" data-id=\"29a73bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Is on-line payment secure?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc82b3f elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"fc82b3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Yes. Transactions carried out on our site are secured by the Datatrans payment system (www.datatrans.ch). This data cannot be detected, intercepted or used by third parties. The data is not stored on our site.   <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8fd9a0 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"a8fd9a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28ef6e5 elementor-widget elementor-widget-heading\" data-id=\"28ef6e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Is my subscription automatically renewed when it runs out?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a91669 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0a91669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>No, in no circumstances. Ten days before it becomes due a message is sent to you with a proposal to renew your subscription. If you do not want to renew it, ignore this e-mail and your account will be automatically deactivated. You can always subsequently reactivate it.    <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1896bb6 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"1896bb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0aed3d2 elementor-widget elementor-widget-heading\" data-id=\"0aed3d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I renew my subscription?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a55b54a elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a55b54a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>To renew your subscription, go to &#8220;My profile&#8221; and then &#8220;My subscription&#8221;. Click on &#8220;Update&#8221; and choose the new subscription. <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a894c0 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"3a894c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39819b3 elementor-widget elementor-widget-heading\" data-id=\"39819b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can I suspend my subscription?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f2eb7 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c5f2eb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>No, you cannot suspend your subscription.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e5fb9e e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"1e5fb9e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5dd5ed elementor-widget elementor-widget-heading\" data-id=\"c5dd5ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can I be reimbursed?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f6affe elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9f6affe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>No, subscriptions are made for a set period and cannot be repaid.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ec4585 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"6ec4585\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4feb953 elementor-widget elementor-widget-heading\" data-id=\"4feb953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I cancel my subscription?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0a209a elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b0a209a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>You do not have to do anything to terminate your subscription. If you do not renew it, it will be automatically terminated. <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76eafbf elementor-widget elementor-widget-heading\" data-id=\"76eafbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Access<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00f73cb e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"00f73cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37d9817 elementor-widget elementor-widget-heading\" data-id=\"37d9817\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I access the Singleactive site?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ccfcf4 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9ccfcf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>You can access the Singleactive site with a pseudonym and a password.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dba89b8 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"dba89b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe7e2b6 elementor-widget elementor-widget-heading\" data-id=\"fe7e2b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I modify my password?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4b75cb elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c4b75cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Go to &#8220;My profile&#8221; and then &#8220;My account&#8221; to modify your password.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e910b51 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"e910b51\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67d2604 elementor-widget elementor-widget-heading\" data-id=\"67d2604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lost or forgotten password, how can I recover it?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32f1667 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"32f1667\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Click on &#8220;Forgotten password?&#8221; on the home page http:\/\/app.singleactive.ch<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7eee81 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"d7eee81\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4dc978 elementor-widget elementor-widget-heading\" data-id=\"f4dc978\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I change my electronic address or e-mail?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f0dd9d elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0f0dd9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Go to &#8220;My profile&#8221; and then &#8220;My account&#8221; to modify your e-mail address.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c00b68 elementor-widget elementor-widget-heading\" data-id=\"3c00b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Registration on Singleactive\n\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1b3761 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"c1b3761\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30a0487 elementor-widget elementor-widget-heading\" data-id=\"30a0487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to become a member of Singleactive.\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10bc173 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"10bc173\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>You only have to select your subscription then to fill in the details for your profile. If you are paying on line, you should access Singleactive directly by validating the link you receive in your e-mail in-box. If you are paying by bank transfer, an activation message will be sent on the receipt of payment.  <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12e4d3a e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"12e4d3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83a641d elementor-widget elementor-widget-heading\" data-id=\"83a641d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the conditions for becoming a member of Singleactive?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33311e8 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"33311e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>You must be 18 years old.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d1411c e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"9d1411c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a977e27 elementor-widget elementor-widget-heading\" data-id=\"a977e27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">I have not received your activation e-mail; what should I do? \n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-168c440 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"168c440\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Make sure you check whether the message can be found in the spam folder of your in-box. If you cannot find it, please contact us on <a href=\"mailto:support@singleactive.ch\">support@singleactive.ch<\/a> <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6140f0a elementor-widget elementor-widget-heading\" data-id=\"6140f0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Messaging<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73c3582 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"73c3582\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24598a2 elementor-widget elementor-widget-heading\" data-id=\"24598a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do you access your in-box?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efbf937 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"efbf937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Singleactive proposes an internal messaging service reserved for members of the site. To access it, go to &#8220;Contacts&#8221; and then &#8220;My mail box&#8221;. <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5f9cb8 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"a5f9cb8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-993bba3 elementor-widget elementor-widget-heading\" data-id=\"993bba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I consult the messages I have received?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6588d51 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6588d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Under &#8220;My mail box&#8221;, click on &#8220;My in-box&#8221;.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42fbbfe e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"42fbbfe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7b3e36 elementor-widget elementor-widget-heading\" data-id=\"e7b3e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do I receive an e-mail notification when I receive a message?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a07f2f elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"5a07f2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Yes, you receive an e-mail at the address e-mail indicated on your account when you receive an internal message or a request for contact from the Singleactive.ch site.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5e1eef e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"b5e1eef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b8f301 elementor-widget elementor-widget-heading\" data-id=\"2b8f301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I reply to a message?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40a31e6 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"40a31e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Click on the message from the &#8220;In-box&#8221;, write your reply and click on &#8220;Add a reply&#8221;.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d992873 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"d992873\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56f4e38 elementor-widget elementor-widget-heading\" data-id=\"56f4e38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I delete a message?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95dcd04 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"95dcd04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Go to &#8220;My mail box&#8221;, mouse over the message and click on &#8220;Delete&#8221;.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52bfc01 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"52bfc01\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad4a844 elementor-widget elementor-widget-heading\" data-id=\"ad4a844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Is it possible to delete a message I have just sent?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef16e71 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ef16e71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>No, once a message has been sent it cannot be deleted.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c90670 elementor-widget elementor-widget-heading\" data-id=\"6c90670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Moderator<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69752da e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"69752da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70f9faa elementor-widget elementor-widget-heading\" data-id=\"70f9faa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I contact the Singleactive moderator?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76345ad elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"76345ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Go to &#8220;Support&#8221;, and then &#8220;Contact us&#8221; to report abuse, a technical problem or a question about the use of the site.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4396ff e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"c4396ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cab03f elementor-widget elementor-widget-heading\" data-id=\"8cab03f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I end a contact with a member and what is this for?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd96c3e elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cd96c3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Open the profile of a member and choose the &#8220;End contact&#8221; option. The member will not be able to contact you or write to you again on Singleactive. Your profile will no longer be available to this member either.  <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5521469 elementor-widget elementor-widget-heading\" data-id=\"5521469\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My profile\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e68ad5 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"2e68ad5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-631f4de elementor-widget elementor-widget-heading\" data-id=\"631f4de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I modify my profile?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ea3b9 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e1ea3b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Go to &#8220;My profile&#8221; to update the information on your profile.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d41d8d8 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"d41d8d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a340e9e elementor-widget elementor-widget-heading\" data-id=\"a340e9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How long does my profile take to appear?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4783de elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e4783de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Some of the modifications to the profile are available immediately after having safeguarded them. Somme modifications will need admin approval prior to publication.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2997d9b e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"2997d9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21e03c3 elementor-widget elementor-widget-heading\" data-id=\"21e03c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br \/>\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70ae870 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"70ae870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p><br\/> <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8fbac4 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"e8fbac4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53840ab elementor-widget elementor-widget-heading\" data-id=\"53840ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br \/>\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f98838 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1f98838\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p><br\/><\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db852a2 elementor-widget elementor-widget-heading\" data-id=\"db852a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My profile photo\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38c00a0 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"38c00a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2667b6 elementor-widget elementor-widget-heading\" data-id=\"b2667b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I add\/modify the photo in my profile?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6e33ca elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c6e33ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>During registration, a default avatar is provided for you. You can add your own photo later by going to &#8220;My Profile&#8221;, and then &#8220;My photo&#8221;. <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85ea785 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"85ea785\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ea01b3 elementor-widget elementor-widget-heading\" data-id=\"0ea01b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who can see my profile photo?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2e62f7 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c2e62f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Only your contacts can see the photo in your profile. For other members your photo will be seen with a blurr effect. <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7585378 elementor-widget elementor-widget-heading\" data-id=\"7585378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My photo folders\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-345b8cc e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"345b8cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f993783 elementor-widget elementor-widget-heading\" data-id=\"f993783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I add photo folders ?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa89c7 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7aa89c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>You can create photo folders in &#8220;My Profile&#8221;, and &#8220;My photofolders&#8221;.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b6c57d e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"8b6c57d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f22f38 elementor-widget elementor-widget-heading\" data-id=\"8f22f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who can see my photo folders\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9035c2e elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9035c2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Sie entscheiden selbst, wer Ihre Fotoalben sehen kann. Sie k\u00f6nnen beim Erstellen jedes Fotoalbums w\u00e4hlen, ob alle Mitglieder Ihre Fotoalbum sehen k\u00f6nnen oder nur Ihre Kontakte. <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23b1b3e elementor-widget elementor-widget-heading\" data-id=\"23b1b3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contacts<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5232235 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"5232235\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc35699 elementor-widget elementor-widget-heading\" data-id=\"cc35699\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who can consult the profiles?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f10ccf1 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"f10ccf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>All members of Singleactive can consult the profiles of other members.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1676d4b e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"1676d4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c90d521 elementor-widget elementor-widget-heading\" data-id=\"c90d521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I search the profiles?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae06d82 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ae06d82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>To search the profiles, go to &#8220;Contacts&#8221;, and then &#8220;Advanced search&#8221;.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43c7200 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"43c7200\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-755ad8d elementor-widget elementor-widget-heading\" data-id=\"755ad8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I carry out an advanced search of the profiles?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a295a35 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a295a35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>The advanced search allows you to create your own combinations of criteria. You can choose to include or exclude certain criteria and choose whether all conditions or at least one of the conditions must be met. <\/p><p><strong>Here is an example:<\/strong><\/p><p>You are searching for a man living in the canton of Geneva, a sports lover but who does not listen to blues music.<br\/><br\/><\/p><p><strong>You will create the following query:<\/strong><\/p><p>I&#8217;m -&gt; right away <span lang=\"DE-CH\">-&gt;<\/span> a man<\/p><p>Canton of residence &#8211; equal &#8211; Zurich<\/p><p>I&#8217;m interested in the following leisure activities &#8211; right away &#8211; Sports<\/p><p>What kind of music do you like &#8211; &gt;not the same &#8211; &gt;blues<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1cff40 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"e1cff40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b6c6a2 elementor-widget elementor-widget-heading\" data-id=\"8b6c6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I contact a profile?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f7cdfd elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9f7cdfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>To contact a profile, click on &#8220;Add as a contact&#8221; from the profile page or from the result of advanced search.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a60437e elementor-widget elementor-widget-heading\" data-id=\"a60437e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Activities<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05beaaf e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"05beaaf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b881be6 elementor-widget elementor-widget-heading\" data-id=\"b881be6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What types of activity are offered?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c6b568 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7c6b568\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Nine activity categories are proposed: Art &#038; Culture, Wellness, Events, Single parent families, Gastronomy, Outdoors, Status, Sport, Trips.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fc9c65 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"7fc9c65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d9f89b elementor-widget elementor-widget-heading\" data-id=\"9d9f89b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can I register for an activity?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-562e588 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"562e588\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>You can register on-line for one or more of the suggested activities. <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6dc6db9 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"6dc6db9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16f9d61 elementor-widget elementor-widget-heading\" data-id=\"16f9d61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the payment conditions for an activity?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30655d5 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"30655d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>Please consult our general conditions of sale.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb6689 elementor-widget elementor-widget-heading\" data-id=\"7fb6689\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellation\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f24558b e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"f24558b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6abe7c elementor-widget elementor-widget-heading\" data-id=\"d6abe7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I cancel my account?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb6063 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"fcb6063\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>You need do nothing to terminate your subscription. If you do not renew it when it comes due, it will be automatically terminated. <\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a6dc59 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"7a6dc59\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0780914 elementor-widget elementor-widget-heading\" data-id=\"0780914\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I reactivate my account if I have forgotten to renew it?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b150b59 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b150b59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<p>You can reactivate your account at <a href=\"https:\/\/app.singleactive.ch\/\">app.singleactive.ch<\/a> with your pseudonym and password and then choose your new subscription.<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80bc40c e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"80bc40c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-088a62f elementor-widget elementor-widget-heading\" data-id=\"088a62f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact information\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6983e4 elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b6983e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<div class=\"bb-theme-elementor-wrap bb-elementor-custom-color bb-elementor-custom-family bb-elementor-custom-size bb-elementor-mobile-custom-size bb-elementor-custom-line-height bb-elementor-mobile-custom-line-height\">\t\t\t\t<div id=\"rt-transition\" class=\"rt-visible\"><div id=\"rt-mainbody-surround\"><div class=\"rt-container\"><div id=\"rt-main\" class=\"mb12\"><div class=\"rt-container\"><div class=\"rt-grid-12 \"><div class=\"rt-block\"><div id=\"rt-mainbody\"><div class=\"component-content\"><div id=\"k2Container\" class=\"itemView sa_concept\"><div class=\"itemBody\"><div class=\"itemFullText\"><p>If you have any questions, please contact us by using the form under &#8220;Support&#8221; and then &#8220;Contact us&#8221;.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Subscription What are Singleactive&#8217;s subscription rates? Singleactive&#8217;s subscription rates are shown on:https:\/\/www.singleactive.ch\/en\/subscriptions Are there separate subscriptions and different prices for dating and activities? No,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10255","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Meine Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dev.singleactive.ch\/en\/faq-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Meine Website\" \/>\n<meta property=\"og:description\" content=\"FAQ Subscription What are Singleactive&#8217;s subscription rates? 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